Terms and Conditions

   City Car Groomers – Terms and Conditions**


1. Scheduling Your Service

– To ensure timely service, appointments can be booked in advance through our website or by contacting our customer service team.

– We welcome walk-in customers, subject to availability.

2. Service Costs and Payment Methods

– Our pricing is transparent and is clearly listed on our website and at our facility.

– We accept various payment methods including cash, credit/debit cards, and electronic payments.

– Payment is due upon completion of service unless other arrangements have been made.

3. Changes to Your Appointment

– Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.

– Insufficient notice may result in a cancellation fee.

4. Vehicle Condition

– Customers are expected to inform us of any pre-existing damage or specific requirements related to their vehicle when booking an appointment.

– City Car Groomers is not responsible for any pre-existing damage or issues not disclosed by the customer.

5. Service Duration

– The length of our services may vary depending on the specific package chosen and the condition of the vehicle.

– We provide an estimated completion time at check-in, but unforeseen circumstances may cause delays.

6. Customer Satisfaction

– At City Car Groomers, we strive for the highest level of customer satisfaction. If our services do not meet your expectations, please let us know within 24 hours and we will address your concerns promptly.

7. Personal Belongings

– We request that all personal belongings and valuables be removed from your vehicle prior to service.

– City Car Groomers is not responsible for any loss or damage to personal belongings left in the vehicle.

8. Liability

– While we take the utmost care in providing our services, City Car Groomers is not liable for any damage or loss to the vehicle arising from unforeseen events or circumstances beyond our control.

9. Environmental Commitment

– We are committed to minimizing our environmental impact by using eco-friendly products and implementing sustainable practices.

– Customers can request more information about our eco-friendly initiatives.

10. Safety Measures

– For safety reasons, customers are advised to follow any instructions provided by City Car Groomers staff during the appointment.

– Children and pets must be supervised at all times while on our premises.

By using our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions set forth by City Car Groomers in New Zealand. These Terms and Conditions may be subject to change without prior notice, and the latest version will always be available on our website for reference.

If you have any questions or require further clarification, please do not hesitate to contact our customer service team. Thank you for choosing City Car Groomers for your car grooming needs!

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